Responsible Gaming at rbajjee
Gambling at rbajjee should always be an enjoyable, voluntary experience — never a source of financial stress or personal harm. This page outlines the tools, resources, and policies we have in place to help every Bangladesh player stay in control and play responsibly.
Player-First Approach
rbajjee places player wellbeing at the centre of every product decision. Our responsible gaming framework is built into the platform by design — not added as an afterthought. Every player account comes with a full suite of protective tools from day one.
Deposit and Loss Limits
Set daily, weekly, or monthly caps on how much you deposit or lose directly from your account settings. Limits take effect immediately when reduced, and a 72-hour cooling-off period applies before any increase is processed — giving you time to reconsider.
Self-Exclusion on Demand
Request a self-exclusion for any period — from 24 hours up to permanent closure. During exclusion, your account is fully locked: no deposits, no betting, no bonus claims. Requests are processed immediately and cannot be reversed for the chosen duration.
Time-Out and Session Limits
Take a short break without permanently closing your account. Time-out periods of 24 hours, 7 days, or 30 days are available at any time. You can also set maximum session lengths so the platform automatically logs you out after a defined period of play.
Reality Checks
Enable on-screen reality check reminders that appear at regular intervals — every 30, 60, or 120 minutes — showing how long you have been playing and your net result during the session. These prompts help you make informed decisions about whether to continue.
Age Verification and KYC
rbajjee applies rigorous age and identity verification to every new account. Players must be 18 years or older to register and play. Documents including National Identity Card (NID) and passport are reviewed to ensure no underage access occurs on the platform.
Our Commitment to Safe Play
Gambling is a legitimate form of entertainment that millions of people across Bangladesh enjoy responsibly every day. rbajjee is built on the belief that a well-run platform not only offers outstanding games — cricket betting, live casino, slots, and more — but also actively safeguards the players who use it.
Responsible gaming at rbajjee is not a checkbox — it is an ongoing commitment embedded into how our platform operates. From the moment you create an account, protective tools are available in your settings. Our customer support team is trained to identify and respond to signs of potential problem gambling, and we work with internationally recognised player protection frameworks to continuously improve our practices.
We believe that gambling should be treated as a form of entertainment with a defined budget, not as a way to generate income or to recover financial losses. If at any point gambling stops feeling fun — or if you find yourself chasing losses, gambling beyond your means, or spending time or money you cannot afford — we strongly encourage you to use the tools on this page and, if needed, to contact our support team or a professional counselling service.
rbajjee is committed to keeping gambling safe, fair, and enjoyable for every player in Bangladesh. That means providing transparent odds, honest promotions, and tools that put you genuinely in control of your play — at all times.
Age Restriction — 18+ Policy
rbajjee operates a strict 18+ age policy. Gambling services on this platform are intended exclusively for adults aged 18 years and above. Underage gambling is harmful and illegal, and rbajjee takes every reasonable step to prevent it.
During registration, every new player on rbajjee is required to provide their date of birth. This information is verified against identity documents — including National Identity Card (NID), passport, or other government-issued ID — during the Know Your Customer (KYC) process. Accounts that cannot confirm the player is at least 18 years of age are suspended immediately pending review.
Deposits and withdrawals are also subject to age verification. Transactions via bKash, Nagad, Rocket, or Upay are cross-checked against the account holder details to ensure financial activity matches verified identity data. Any account found to belong to an underage player will be permanently closed and any remaining balance will be returned via the original payment method.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise. The following warning signs may indicate that gambling has moved from an enjoyable pastime to something that requires attention. Honest self-reflection is the first step toward regaining control.
Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often leading to larger and more frequent bets than originally planned.
Gambling beyond your means: Using money intended for rent, utilities, food, or other essential expenses — or borrowing money — to fund gambling activity on any platform including rbajjee.
Loss of time awareness: Spending significantly longer gambling than you intended, losing track of time during sessions, or finding that gambling interferes with work, study, or family commitments.
Mood dependency: Feeling restless, irritable, or anxious when not gambling, or gambling to escape stress, depression, loneliness, or other emotional difficulties.
Concealment: Hiding your gambling activity or the amount you have spent from family members, friends, or colleagues — or feeling shame or guilt about your gambling behaviour.
Inability to stop: Making repeated unsuccessful attempts to cut back or stop gambling entirely, or feeling unable to walk away even when you intend to end a session.
Quick Self-Assessment — Answer Honestly
Player Protection Tools
Every rbajjee account includes a dedicated Responsible Gaming section within the account settings panel. The following tools are available to all registered players at no cost and can be activated immediately without contacting support.
TOOL — 01
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, no further deposits are accepted for that period. Reductions apply instantly; increases require a 72-hour waiting period before taking effect.
TOOL — 02
Loss Limits
Define the maximum amount you are willing to lose in any given daily, weekly, or monthly period. When the limit is reached, your account is automatically paused for the remainder of that period. All pending bets and active game rounds are settled normally before the pause applies.
TOOL — 03
Wager Limits
Restrict the maximum bet size per individual game round or sports event. This helps prevent impulsive high-stakes bets during emotionally charged moments — for example, live-betting during a BPL or IPL cricket match when scores are close.
TOOL — 04
Session Time Limits
Set a maximum continuous play duration per session. When the session limit is reached, rbajjee will automatically log you out and display a summary of your session activity before the logout takes effect. Available in increments from 30 minutes to 8 hours.
TOOL — 05
Reality Check Reminders
Receive on-screen notifications at intervals you define — every 30, 60, or 120 minutes — showing total time played, number of rounds completed, and your net win/loss for the session. This keeps you informed and helps prevent extended unintentional play.
TOOL — 06
Time-Out Period
Temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it. During a time-out, you cannot log in, deposit, or place bets. Promotional emails are also suppressed. Your account and balance are fully preserved and accessible when the period ends.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on rbajjee. If you feel that gambling has become a problem — or if you simply want to take an extended break — you can request self-exclusion directly from your account settings or by contacting our support team.
How Self-Exclusion Works
When you request a self-exclusion, your rbajjee account is immediately and fully locked. You will not be able to log in, make deposits, place bets, claim bonuses, or access any real-money features for the duration you have selected. All marketing communications — including SMS, email, and push notifications — are suspended automatically for the full exclusion period.
Self-exclusion periods available on rbajjee are: 6 months, 1 year, 3 years, 5 years, and permanent. A minimum period of 6 months applies to all self-exclusion requests; shorter breaks are handled through the time-out tool described in Section 4. Permanent self-exclusion cannot be reversed under any circumstances.
During the Exclusion Period
- Any active bonus balances will be forfeited and removed from your account at the time of exclusion.
- Your real-money balance will be preserved and will be available for withdrawal after the exclusion period ends — or immediately upon request in the case of permanent exclusion.
- rbajjee will make every reasonable effort to prevent you from opening a new account during your exclusion period. If you attempt to re-register, your new account will be detected and closed.
- We strongly recommend informing a trusted person — a family member or close friend — that you have self-excluded, as an additional layer of accountability.
Requesting Self-Exclusion
To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred duration. Alternatively, contact our support team via live chat or by emailing support@rbajjee with the subject line "Self-Exclusion Request". All self-exclusion requests submitted via support are processed within 24 hours — usually within the hour.
Returning After Self-Exclusion
When a non-permanent self-exclusion period expires, your account will not be automatically reactivated. You must submit a written request to support@rbajjee to reinstate access. rbajjee may require a 24-hour consideration period before reactivating the account, during which our team may make contact to confirm the request is genuine and that you feel in control of your gambling behaviour.
Deposit and Spending Limits
Setting deposit and spending limits is one of the simplest and most effective ways to ensure your gambling activity stays within a budget you are comfortable with. rbajjee strongly encourages all players to configure at least a daily deposit limit from the moment their account is created.
How to Set Limits
Limits are managed entirely within your account. Log in to rbajjee, go to Account Settings → Responsible Gaming → Limits, and select the type of limit you want to apply. The interface shows your current usage for the period and allows you to enter a new limit value in BDT (Bangladeshi Taka). All amounts are displayed in ৳ to make it straightforward to relate limits to your real-world financial situation.
Limit Types Available
- Daily Deposit Limit: Maximum total bKash / Nagad / Rocket / bank transfer deposit across any 24-hour rolling window.
- Weekly Deposit Limit: Maximum total deposits across any 7-day rolling period.
- Monthly Deposit Limit: Maximum total deposits across any 30-day rolling period.
- Daily Loss Limit: Maximum net loss (deposits minus withdrawals) across any 24-hour rolling window.
- Weekly Loss Limit: Maximum net loss across any 7-day rolling period.
- Monthly Loss Limit: Maximum net loss across any 30-day rolling period.
- Single Wager Limit: Maximum stake allowed per individual bet or game round.
Cooling-Off Period for Limit Increases
To protect players from impulsive decisions, any request to increase an existing limit is subject to a mandatory 72-hour cooling-off period. The new higher limit does not take effect until the cooling-off period has elapsed and the player has confirmed the change is still desired. Requests to decrease a limit take effect immediately with no delay.
If at any time you are unsure what limits are appropriate for your situation, our support team at support@rbajjee is available to guide you through the options without judgement. Seeking advice is a sign of responsible behaviour, and our team treats all responsible gaming enquiries with complete confidentiality.
Getting Help and Support
If you feel that gambling is becoming a problem — for you or someone you care about — please do not hesitate to reach out. rbajjee's support team is available around the clock, and a range of resources are available to help you take the next step toward regaining control.
Reaching out for help is not a sign of weakness. Millions of people at some point in their lives encounter challenges with gambling, and professional support is available. Addressing the issue early — before it significantly affects your finances, relationships, or mental health — gives you the best chance of a positive outcome.
rbajjee's customer support team has received training in responsible gaming awareness. When you contact us about a gambling concern, your conversation is treated as a priority and handled with care, empathy, and strict confidentiality. We will not share details of responsible gaming conversations with anyone other than the staff directly involved in supporting you.
rbajjee Support Team
Available 24 hours a day, 7 days a week via live chat. For written correspondence, our team responds to emails within 4 hours during Bangladesh Standard Time business hours. Subject your email "Responsible Gaming" for priority routing.
support@rbajjeeProfessional Counselling
rbajjee recommends seeking advice from a qualified mental health professional or addiction counsellor if gambling is causing significant distress. Healthcare providers in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh offer confidential support services for gambling-related concerns.
Talk to Someone You Trust
Sometimes the most important first step is simply talking openly with a trusted family member, friend, or community leader about how gambling is affecting you. Sharing your concerns can break the cycle of concealment that often accompanies problem gambling, and the support of people close to you is invaluable during recovery. You do not have to navigate this alone.
Ready to Play Responsibly?
Explore rbajjee's full range of games — cricket betting, live casino, slots, and more — with your responsible gaming tools active. Review our FAQ for common questions, or visit our Privacy Policy to understand how your data is protected.
18+ only | Gambling can be addictive — please play responsibly | Responsible Gaming